Thursday, August 2, 2012

And the Curse Continues.

So I bought a Mac last week. Because Macs are supposed to be top of the line and you know that's what I need with my technological issues.

Oh, but I am still having technological issues. I bought the Microsoft Office for Mac 2011 Home & Student software and, well, it wouldn't work. So, I called a number that Best Buy gave me in order to fix the problem.

And this is (more or less) the conversation I had with Microsoft:

Automated Voice: Hello, welcome to Microsoft. Do you have your set up wizard open on your computer?

Me: Yes.

Automated Voice: Please say or enter your product installation number. The product installation number is a long number set apart in different groups. Please read me the first group of numbers.


Automated Voice: I'm sorry, I didn't catch that. Please say "try again" or "transfer to a live person."

Me: Try again.

Automated Voice: Transferring to a live person.

(This is where I hung up the first time. I did not want to talk to a live person. I wanted to enter my number and get the thing activated. However, the scenario above was repeated about five times before I finally decided that a live person would be more helpful.)

Tech Support: (In a very thick Arab accent) Welcome to Apple Tech Support, jdkafjdhafhda fjakfjaklsfjds?

Me: Uh...I'm sorry, can you say that again?

Tech Support: Welcome to Apple Tech Support, what is ffdjaklfjdkalfjdasklfjkalfjldfjfauriof?

Me: I'm sorry, I'm having trouble understanding you. One more time?

Tech Support: Welcome to Apple Tech Support, what product fkdajkdajl calling about jfldkajfla?

Me: What product am I calling about?

Tech Support: Yes.

Me: Microsoft Office for Mac 2011 Home & Student software.

Tech Support: And what is the problem?

Me: The PIN number I need to obtain the product key in order to activate my software is not activated. The store from which the software came gave me this number to call to activate the PIN.

Tech Support: Please read me the PIN number.

Me: *reads PIN number*

Tech Support: That is the product key.

Me: But it says right here, in big letters, "THIS IS NOT YOUR PRODUCT KEY."

Tech Support: It is the product key.

Me: Okay....

(I enter the PIN number where I am supposed to enter the product key).

Me: It says the product key is not valid.

Tech Support: Please hold.

(Two minutes later...)

Tech Support: Thank you for holding. Do you currently have an internet connection?

Me: Yes.

Tech Support: Please turn off your internet connection.

Me: (confused) Okay....

Tech Support: Now enter your product key.

Me: You mean the number I gave you a few minutes ago?

Tech Support: Yes.

Me: (even more confused) Okay...

(I enter the number again, not sure how turning off the internet will have helped).

Me: It still says it's invalid.

Tech Support: Let me transfer you to customer service.

(Five minutes later...)

Customer Service: What product are you calling about?

(Side note: This guy was easier to talk to. Because the other guy didn't understand what I was saying and I didn't understand what he was saying because he doesn't speak very good English and I don't speak very good Arab.)

Me: Microsoft Office for Mac 2011 Home & Student software.

Customer Service: And what is the problem?

Me: My PIN number says it hasn't been activated and I can't get the product key to activate my software without it.

Customer Service: What is your PIN number?

Me: *reads PIN number*

Customer Service: It says this PIN has not been activated.

Me: Yes...I just said that...

Customer Service: Please hold.

(Five minutes later...)

Customer Service: Thank you for holding. This PIN has not been activated. It can only be activated at the store from which it was purchased. If the product key was not activated, we could help you with that. But we have a deal with all the stores that they are the only ones who can activate the PIN. You will need to contact them to activate your PIN.

Me: (frustrated) Okay....

Customer Service: Thank you and have a nice day.

Me: Thank you....?

I should also mention that I don't think I was even talking to someone in the United States, considering that both of them were clearly Middle Eastern (judging by the accents) and I called at 10:30 at night when everywhere in the United States is closed. And he told me to have a nice day. I was about to go to bed.

Not that there's anything wrong with's just A LOT easier to talk to someone who, you know, speaks the same language as you...

So, after wasting 30+ minutes on the phone with these people...and found out nothing that was helpful...I went to bed, extremely frustrated.

We are going to Best Buy to exchange the software. Hopefully the new one will work better.

And, to answer the question that everyone was wondering: No, the highest quality laptop you can possibly buy is apparently NOT the answer to the curse that technology has thrust upon me.

But, I should have known. Something about my Mac had to be Kayla deficient, and I think I found the lucky winner.


  1. Aww, sorry about your experience! I hope the new item/software you get works!


  2. This post made me laugh! I felt like I was right there with you. Good writing! :)


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